Bad Service and zero communication

I called on Friday to follow up on my on my order, because I had received only part of my order, the consultant that I spoke to said they have received the parcel and will deliver the order on Monday, I called on Monday to ask when will I receive the parcel they said only tomorrow and told them I have an emergency and I can not wait I asked to speak to a manager and they gave me a trainee Thokozani Nkosi who acted manager could not even help me, I am very unhappy and I will even close the Avon account because this service is very bad, to make maters worse the Avon guy Mohale Mosatiwa I spoke to said they are talking to fast and furious and will deliver to me in 4 hours and no one contacted me, I had to call then only to find out iam not going to receive my order today....