BAD SERViCE

I waiting for my avon order my order was sent in last Saturday and it is Saturday again and this is my second order the first order I was waiting almost 2 weeks they said there was no one at home but there is always someone at home and my intercom call me on my cell if they push the button on the intercom and then I can open the gate with my cell and now thise week they sms attemp delivery fail my customers is upset with me about there avon and I have to exsplain to the customers I thinking of stop selling avon.