Avon & Justine Deliveries

<p>I have a Justine parcel that was scanned in for to the JHB branch at 11.21am on 13 December 2016 after numerous phone calls including using my entire months worth of cell phone minutes while on hold or being cut off by your agents I was told each day it is out for delivery. On Thursday 15 December 2016 I called numerous times to find out where both my Avon and Justine order were and they said they are on the same truck I asked if both parcels where on the same truck as that would make logical sense and i was told yes. The Avon order was received into the JHB branch on 14 December 2016 and was finally delivered after 2.30pm on Thursday 15 December 2016. The Justine was NOT on the same truck.</p> <p> </p> <p> I then called at 4pm on Thursday to find out where my order was and when i can expect delivery. they called the driver and told me that he was on his way io am his next stop. I waited for 1 hour and 15 minutes for him before giving up and I told security to sign if he came and to phone me I will come collect it. It never arrived and I see it was scanned back into the branch as too late to deliver. So I sat in my office parking lot after everyone had gone home waiting for the driver to arrive. Why lie? Why treat your customers this way?</p> <p>Some days the service is amazing it arrives within a day and then there are days that it takes a week or more. Problem is its starting to get longer and longer.</p> <p> </p> <p>I called this morning to find out when my order will arrive and was told that it would be today. I asked them to call the driver and find out what time. The only answer I got was before 4pm. I then asked to speak to a manager and I got put on hold for 15minutes before i finally put down the phone. This service is dreadful!!! </p>