Appalling Courier company

There are so many exceptional courier companies. The market is turning to online and deliveries and this is how you guys do business?? DISGUSTING!! I actually tracked my parcel. It was out for delivery for 23 hours then a note was made for the 2nd time client not available when no delivery attempts were made. I called fnf yesterday they said the driver will have it delivered by 5pm. It's 7am on day 3 ND still no arrival. Instead I'm told delivery failed. I'm seeeething