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Mason M

1 reviews | Active since Jun 2018

13 Dec 2021, 01:03

Fashion Word: SouthGate Mall RUDE Mananger

I recently visited the SouthGate store and had the worst experience. While at the till I realized I had take the incorrect size on a dress and politely notified the gentleman(manager) and lady working the till that I'm stepping away to get the right size. The man very disrespectfully told me to "MAKE FAST MAN, DONT YOU SEE THE LINE IS LONG". I then asked the man to repeat himself and instead of apologizing he tried to defend his behavior by saying I heard incorrectly, while there were 2 witnesses to this. His attempt of apology made everything worse. However I am not surprised, it is quite often that retailers that cater for majority black people tend to have rude unprofessional staff! A sad reality.

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Replies (1)
Fashion World
Fashion World's reply13 Dec 2021, 07:24
Official
Dearest Customer,

Thank you for reaching out. We are terribly sorry about this disappointing incident. Please allow us an opportunity to make this right. We value you and your support immensely. We promise to ensure that this matter is dealt with accordingly. Kindly email your contact details to *** 
Our head office will be in touch as soon as possible. 

Kind regards,

Fashion World Team