DISGUSTING CUSTOMER SERVICE! BUNCH OF *******

I ordered boots online and the payment was accordingly deducted from my account. I should have been alerted at the grossly *********** nature of their online service when I didn't even receive an invoice of my purchase or confirmation of my purchase via email immediately afterwards. I followed up 3 days later on the whereabouts of my purchase as it was not yet delivered to me. The idiots couldn't even provide me with a response upon the first email and I had to follow up again 2 days after that with multiple emails. They told me my package would reach me on a set date, the day came and went and nothing was delivered to me. No explanation on why!!!! NO CALL!!!!! NOTHING!!! I sent a request for my money back and the 18th May 2020, I was contacted by one of their people who **** to me and told me the refund would be processed on Monday, 18 May 2020 and that they would provide me with a R200 free voucher as their way of apologising for their incompetence and distress they've caused me. They've still not refunded me my money and I was never given any voucher. Their service is deplorable and their manner of handling customers is beyond disgusting. PAY ME BACK MY ****ING MONEY YOU *****S!!!!!!!!