BAD ONLINE SHOPPING EXPERIENCE AND DELAY TO GET MY MONEY BAC****

I used Fashion World online shopping for the first time to order a white dress for my confirmation which was held Saturday, 20 April 2019. I was sent to the nearest shop here in Carletonville to collect my order only to find out the order WAS NOT THERE. My confirmation passed without me receiving my delivery today is the 30th of April 2019 and I'm still struggling to get my refund. All I want is to place this bad shopping experience behind me. I spoke to Raeesa who sent me an email that the refund was deposited on the 23rd, I sent them my bank statement to proof that it was NOT. Now it's irritating back and forth messages from fashion world online support, to support @i-pay to ozow support who are also waiting for sage pay "to look into the query we sent them as we discussed yesterday we have sent them all the details they need to investigate the below further". I still don't understand what is it that still needs to be investigated a week later and I've run out of patience. I NEED SOMEONE TO PLEASE SOLVE THIS as it's causing me further horror and I wish to end this pathetic shopping experience NOW!! Yasser Suliman who apparently created the refund, I need assistance with that claim as the investigation is taking forever and I don't have time to waste. i sent evidence that nothing was deposited on my account as it's being claimed I need evidence of the refund from your side as what you sent me is just "payment status complete", no account number the refund was made to NOTHING!!

Kind Regards, Ozow Support