PATHETIC CUSTOMER SERVICE AT FASHION STATION

I have purchased a pair of ladies boots at Fashion station mount edgecombe plaza on the 21 April 2019. I had tried a foot on in the store and when i got home i tried the pair on and the boots was not comfortable to me to walk with. I contacted the store on Monday 22 April 2019 and spoke to Jessica and explained her my situation. She could not make a decision as to give me a refund as she had to speak to higher authority. I was unaware on the day of purchasing the boots that this store does not refund a customer i didn't sign my receipt to acknowledge this else i would've not purchased from them in the first place.On Wednesday i contacted their head office and spoke to Sugen which is the area manager and he tells me in a rude way that he cant help in any way as the item is not defective.With the-CPA in place every customer has the right to choose a product and the right to Good quality and safety of the product. THE PAIR OF BOOTS IS NOT GOOD QUALITY WHEN YOU WALK WITH IT. HE ASKED ME TO TAKE SOMETHING ELSE BUT THERE IS NOTHING NICE IN THE STORE THAT I COULD TAKE. LASTLY THEY OPTED TO GIVE ME A CREDIT NOTE AT THE PHOENIX PLAZA BRANCH WHICH IS NOT ON FOR ME AS MY MONEY IS ON STAND BY WHERE AS I CUDVE PURCHASED FROM ANOTHER STORE. 0/10 FOR CUSTOMER SERVICE PATHETIC SERVICE FROM THE AREA MANAGER WHO COULDN'T REFUND THE ITEM AS IT WAS LESS THAN A DAY. PATHETIC