1 reviews | Active since Oct 2017
Unimpressed!
I ordered a bathing costume from Fashion Hub on the 9 July. On 7 August I queried my delivery. The order had not yet been dispatched. It arrived a few days thereafter, on the 10 August, but I wasn't happy with the fit and needed to return the item. I notified the company immediately and was informed that it would be collected on the 14th. After querying the collection, it was collected on the 22 August. I have yet to receive my refund, having already queried that on the 28 September veto date (9 October) I have still not been refunded. This is the first and most definitely the last time I will use Fashion Hub!!
Hi Barbara
I have followed up on this return and refund request for you. I see we submitted banking details for the refund request on the 02 October, our refunds do take up to 21 working days from the day we submit the banking details, however we have pushed the refund for you to take place within 10 days of receiving the details which would put the latest day of the funds reflecting in your account by the 16 October. I can see our last communication was on the 02 October where i advised we had submitted your refund request and your banking details had been received and submitted.
Apologies for any inconvenience caused.
Christina
Hi Barbara
I have followed up on this return and refund request for you. I see we submitted banking details for the refund request on the 02 October, our refunds do take up to 21 working days from the day we submit the banking details, however we have pushed the refund for you to take place within 10 days of receiving the details which would put the latest day of the funds reflecting in your account by the 16 October. I can see our last communication was on the 02 October where i advised we had submitted your refund request and your banking details had been received and submitted.
Apologies for any inconvenience caused.
Christina
Hi Barbara
I have followed up on this return and refund request for you. I see we submitted banking details for the refund request on the 02 October, our refunds do take up to 21 working days from the day we submit the banking details, however we have pushed the refund for you to take place within 10 days of receiving the details which would put the latest day of the funds reflecting in your account by the 16 October. I can see our last communication was on the 02 October where i advised we had submitted your refund request and your banking details had been received and submitted.
Apologies for any inconvenience caused.
Christina
Hi Barbara
I have followed up on this return and refund request for you. I see we submitted banking details for the refund request on the 02 October, our refunds do take up to 21 working days from the day we submit the banking details, however we have pushed the refund for you to take place within 10 days of receiving the details which would put the latest day of the funds reflecting in your account by the 16 October. I can see our last communication was on the 02 October where i advised we had submitted your refund request and your banking details had been received and submitted.
Apologies for any inconvenience caused.
Christina