No service, no money and no delivery

This is the e-mail that was sent to me during December.

Hi Antoinette

Hope this mail finds you well. We sincerely apologize on the delay of order number 19953 which needed to be delivered by the 19 December, the parcel arrived in the country but has been undergoing customs clearance, we have been hoping for a speedy clearance but unfortunately customs have stopped to many parcels and they cannot keep up, just as we were expecting clearance by today we received notification that Customs now wants to do a physical examination on the box this order is in, this is to check documentation and to ensure that what was listed on the declaration is indeed what is in the box. This can take from 7- 10 working days unfortunately, we will let you know the second we receive clearance. Please be aware that this was unexpected as the search was done randomly and all Fashionhub can do from our side is supply them with all the relevant information and keep following up.

Should you wish for us to change your delivery address in the event of you going away please let me know to add a note to your order.

We are also able to exchange your order for something from our Express Delivery section that would be delivered by Friday, here is a link to those items http://fashionhub.co.za/express-delivery-en/ Sincerest apologies for the inconvenience caused. Kind Regards Christina