No Response! // No Delivery! // Non-existent?

I placed my order in Oct 2017 with FASHION HUB, paid in full order number 19900.

In Dec 2017 Christina Hourrides said there was a problem at customs and the order will take longer than expected. In Jan 2018 I made an email inquiry about my order, and Christina informed me that "Fashionhub website has been taken over by their holding company Fashionality for a smoother customer experience" - since then I have had no feedback.

In January the fashionhub.co.za website changed to fashionality.co.za, which is now also non-existent.

I have emailed Christina requesting a refund, but every email I send gets an automated reply:

"Thank you we have received your mail. Please be aware that due to a huge influx of emails it may take longer than normal to respond but we will attend to your mail as soon as possible. For all Fashionhub clients who are waiting for orders or refunds that have not been completed as yet, Fashionality is busy with your orders and refunds. Please note that our admin office is closed over weekends and public holidays. For more information please feel free to visit our website. Thank you, Team Fashionality"

I never get more information than the above, despite daily emails sent to both Christina Hourrides and Sam Goodyer, who also seems to be somehow involved in Fashion Hub / Fashionality.

I am out of hope that I will ever see the goods I bought OR a refund. Im shocked at the way this was handled, and with the amount of complaints on Hello Peter, Fashion Hub / Fashionality should be held responsible for all the lies.