NO CUSTOMER CENTRICITY

<p> </p> <p>I bought a dress from FashionHub, size in my order is a medium, they sent a large. When emailed to explain what happened, Christina Hourides rep**** to tell me, they have a “FashionHub works on a size conversation” policy. If you place an order purchasing the brand BlackVelvet, FashionHub took it upon themselves to change order and give the customer a bigger size…I thought I read wrong, and again Christina confirmed the size we order is altered by FashionHub to a bigger size due to the “FashionHub works on a size conversation” policy… without informing us… they are not sympathetic at all, and that just seemed like an excuse so they don’t seem to have done wrong.…PATHETIC</p> <p> </p>