FASHION HUB- NO SERVICE

Bought 2 items from them in late December 2017 - they arrived shop soiled! Spoke to Christina immediately, who asked me to wait until Jan 2018 when they open, as she will then arrange a refund and return. Ever since I have emailed, called and checked their website - all of which remains out of service, automated rep****, voicemails etc. How or who does one report ******** such as these. It's not right that they are continuing to operate and blatantly ***** money from customers! Surely this is highly ********* and ******** to say the least! Where is CPA and how do we enforce it??