1 reviews | Active since Oct 2017
Bad customer service from fashion hub
I ordered a dress online and paid via eft the full amount R699. I emailed fashion hub after the purchase and since an automated email was sent to me that they will respond back and nothing since now. I called many at times and their phone goes to voicemail. I wish I had read the reviews before doing the purchase. I need the dress for Saturday. My order number is 19491.
Can Fashion hub contact me or either refund back my money as i am so furious with their level of customer service.
Regards Ms Manya
Hi Ms Manya
Apologies for this but can you please advise when you sent the email so i can follow up for you. I also see the order was only placed on the 17th October and you made payment via EFT which can take a few days to clear depending on what bank you made payment via.
Please also be aware that you placed your order from a brand that takes 14-21 working days for delivery, it would of shown you that on Checkout as well as on your invoice after making payment.
Please also feel free to call us on *** and we will gladly assist you.
Kind Regards
Fashionhub
Hi Ms Manya
Apologies for this but can you please advise when you sent the email so i can follow up for you. I also see the order was only placed on the 17th October and you made payment via EFT which can take a few days to clear depending on what bank you made payment via.
Please also be aware that you placed your order from a brand that takes 14-21 working days for delivery, it would of shown you that on Checkout as well as on your invoice after making payment.
Please also feel free to call us on *** and we will gladly assist you.
Kind Regards
Fashionhub