Bad customer experience

On 22 September I purchased 2 dresses in this site.Delivery time was 14-21 working days.We were notified that the dresses were stuck in customs,after the 21 working days had passed and this would take an additional 10 working days.Upon receipt of the dresses,the one was the right size and the other which was supposed to be an xs was an xl,with poor round off work.Christina Hourrides,who seems to be the only person working there,promised they would collect the dress and due to the nature of this already bizarre situation would refund funds within 10 working days.I had to initiate all calls and emails and up until this day I have not received my refund.Yesterday I was promised urgent feedback,I am now 'patiently' waiting still for that feedback.This is a complete failure of customer service and deliverance.