Bad costumer service

Very very dissapointing ive been sending emails n not getting reply delayed package no effort what so ever from these guys its been close to 2 weeks over due on my items purchased now im asked to take a refund & get a voucher not immediatley but in 24 hrs or reorder which takes even longer close to a month very upsetting when u are promised to recieve your hoods on a certain day and now you get stories u must wait theres nothing they can do only apologize this is utter **** dont advise anyone to purchase from this site not sure if its a ***** taking our money