Staff Mockering Customers & Refused to Assist

Dear Sir/Madam

To whom it may concern. I reached out to your business Fasion Fusion to show my unsatisfactory made by your Floor Shop Assistants. Unfortunately, I am writing to express my dissatisfaction with the behavior and mockery at one of your retail shop in Woodmead Shopping Centre (Midrand) JHB.

There's a lot of staff on the floor and it was not busy at the time I went to do my shopping, however I have been using this store every month to buy clothes. I know that I may not be that important, but your shop has lost one of the regular client. I was at your shop on the 06/07/2024 at 16:45 and I was looking for tracksuit top & bottom.

There were 2 staff who didn't show any interest in assisting me as I even ask for some items I was looking for, the only response was mockery, laughter and disrespect. One cashier came and Assisted me after she have noticed the bad behavior and mockery. My wife lost all his interest as she didn't even purchase as she was also looking for tracksuit. I am very concerned about how you going to lose customers one by one due to unprofessional Floor staff.

If you would like to take this further I would like to request you to go through your cctv and look at the left side of the the shop on the date and time mentioned above. The lady who is a cashier apologized as I mentioned, how I felt about the disrespectful and mockery of staff.

I would like if you attend to complaints like this, as it will have negative impact on the sales at your shop.