Payment/ Refund

So I went to the store on the 24th of January and I was about to make a payment will I was paying for the shoes that I wanted I inserted my bank card pin and the payment went through just when it said approved they had load shedding I was told that they can find my payment on the system and I should bring my bank statement I did and it shows that a point of sale went through after numerous calls I did to the useless store manager who told me he doesn’t haven’t call me everyday to give me feedback today 8th February 2024 I get his WhatsApp message saying they received an email saying there’s no payment that went through on the cards that I’ve provided when I’ve told him numerous times that I paid using my Apple Pay so I used the virtual card that’s linked to my Apple Pay poor customer service now he tells me I must check with my bank what check what the payment went through ,what I’ve experienced with this store manager not even apologising for the inconvenience they cost me I will never recommend my friends or family to go to this store I WANT MY MONEY am not letting this go am even going to report it to the Consumer Goods & Services Ombudsman (CGSO)