Never again.

I purchased items online, payment was made successfully and the order was cancelled without it being completed.

I logged the error on 18 July 2023 and to date still have not received my refund. I provided proof of payment as well as bank statement evidencing the R500k deduction from my account and still I'm needing to wait on a third party to process the refund in order to receive my money.

I'm constantly having to follow-up on the refund request or else no one attends to it. I threatened to go to social media if there's not response by 30 August and was assured the matter will be attended to within 2 - 3 working days.

It's now two weeks later, no refund or feedback on the status of my refund payment. I'm not one to revert to social media but if there's a lack of communication or urgency to resolve - its leaves me absolutely no choice.