Waiting on quote for more than a week

I went to take my car to get a quotation Friday 24 July, and the person <br> helping me was very friendly and helpful. <br> <br> Only thing is, I'm still waiting on the quotation, this was more than a week <br> ago, I've contacted them on numerous occasions, seems like they can't <br> even find my file on their system. Everyone I speak to is still coming back <br> to me. <br> <br> They even took photo's of the vehicle, as well as the VIN number. <br> <br> My vehicle details: Uno Mia 2004 <br>