1 reviews | Active since Jan 2022
Poor Workmanship and Customer Experience
My vehicle went in for a bonnet respray (white). On collection, I noticed the different in the colour of the bonnet and the fenders and rest of the vehicle. I then asked the Service advisor if they have not blended the fenders so that the colour difference is not that noticeable. She said that they do not blend on white and then I told her I went to a different panel shop for a quote too and they included blending of the fenders for the difference of the new and existing paint. I then asked her if they polished the car and she said only the bonnet. I told her that's strange as I have been to many other panel shops for repairs and they polish the full car. I then had to book the vehicle in again for a full day for the full polish to be done. The vehicle is used for business and booking it in takes time and money. On collection after being polished, I noticed paint polished off on the front bumper on the right hand driver side. I was told then it was brought to them like that and I said it definitely was not and that they went to deep was polishing which took off some paint. After a bit of back and forth and the manager looking on cctv camera's to see if the vehicle has entered the grounds like that, the camera's could not do any justice and he said the will fix it and I had to take the vehicle as it needed to do a job. He then told me it is not a big section and will take a day and I can bring it in the Wednesday after the Easter long weekend in the morning and I can collect the same day as its not a big job. I dropped the vehicle off and I made sure that we went through the vehicle and images was taken this time so that we all aware of the condition the vehicle was received and that I do not get told that the vehicle came in a certain way where it did not. I called and messaged the service advisor to find out what time I can collect the vehicle the same day and she said the manager told me it would take 2 days and that is not what he told me. I waited for response and a call the day and nothing. I then got told by the reception who was very helpful that it is ready for collection the next day. On collection, the respray of the bumper was done so poorly. There was some glue on the bumper from the tape. There was a few overspray sections which was not on there before. I asked the service advisor and one of the guys in the work shop if the vehicle do not get quality assessed before handing it over to clients and they could not really answer me. They then wanted me to leave the vehicle there but, we needed it for work and I said I can only bring it in after that. To end tis. Whoever drove the vehicle in the workshop did not clean their hands properly as there's some paint on the start and stop button and on the gear knob. I felt so tired of what seems to be complaining that I just took the vehicle and left. I am not happy with the service received and the workmanship. I spent so much time moving up and down which I will never get back. I am disappointed as I thought very highly of the workmanship before using them. The likeliness of me referring them is very unlikely at this stage. There's always room for improvement in business and as being a business owner myself I think its fair to mention that as we all do often make mistakes but, when fixing it we should make sure to do it in the best way possible.
Thank you for bringing this to our attention.
We truly apologize for your unpleasant experience with us.
This matter has been escalated to our executive team whom shall be in contact with you.
Farber Coachworks
Thank you for bringing this to our attention.
We truly apologize for your unpleasant experience with us.
This matter has been escalated to our executive team whom shall be in contact with you.
Farber Coachworks
