Pathetic and Unprofessional

I don't know how others can give 5 stars. But I'm giving 1 - Zero if I could. When they call you to say the car is ready for collection, IT SHOULD BE COMPLETELY FIXED AND READY FOR COLLECTION - Not with a broken taillight that they caused during the repair. And then tell the customer to come back to fix the light again when THEY are ready! Ridiculous! Why don't they just fix everything while the car is there? Secondly, black paint or some other substance like silicone on the white visor and steering wheel. Is it necessary to mess up the interior of a clean, new car? Don't their workers know about washing hands?? Why must my insurance assign a place that doesn't really care? Maybe they just care about certain customers? Why inconvenience a customer more than once?