Farbers Coachworks, Somerset West - Poor Customer Service

Vehicle was taken to Farbers Somerset West for an initial assessment. Vehicle was then booked in for minor damage to replace the front bumper, we were telephonically advised that the job would take 2-3 days to complete. On arriving for the booking, we were then told it would be a 5-6 day job. As this extended length of time did not suit our schedule, we opted to rebook the vehicle for 2 weeks later. The week prior to the booking we were expecting a confirmation SMS, at we were told, which we did not receive. We contacted them through their whatsapp line to confirm our booking, but this was left unanswered. On telephoning them on the morning of the booking, we were told that the vehicle was not on their schedule. When I then requested to speak to the manager about the poor customer service, the manager then advised that this job would in fact take 6-8 days to complete. The vehicle was then finally booked in for the 3rd time for the following week and advised that the process would be expedited for the shortest possible time. I am on day 6 of waiting for my vehicle back and they are still unable to confirm whether it will be 1 or 2 more days. How can 3 different people give 3 different answers as to the length of time a job will take. The customer service and feedback received from this branch has been shocking to say the least, and there is no responsibility taken by the branch manager for the miscommunication from his staff members.