FARBER - PAARL - VERY VERY POOR - CAN'T RECOMMEND THEM

Farber Paarl - VERY POOR service - both times my insurance company requested I take my car to them was very very poor service. Will never use them again and after various discussions with colleagues I found they had the same poor experience. Poor communication, late on commitments, orders incorrect parts which delays completion by weeks (not just days). My car should’ve been done 15 Feb - after I had to stop by the workshop it was confirmed that it won’t be done, then 17 Feb. Upon pick up I pointed out 4 strips that haven’t been fixed and only then did they inform me they ordered the wrong parts and that it will take another 2-3weeks (I had to point it out to them, not the other way around). Date moved to 2 March then to mid March. Car still not done. Had arrangements for today which they botched up yet again - half an hour before the work had to be done, plans changed and they sent their driver to a completely wrong address to pick up the car which delayed the pickup with 40minutes - meaning the afternoon arrangements on my personal end have to move out due to them not delivering yet again. The Manager himself got involved on 21 Feb but due to the communication gap between him and his personnel, it’s still a back and forth. Very very very poor. 1st time I received my car back it was full of polish marks so had to take it back the following week. While fixing the polishing marks they damaged my rear bumper which had to be replaced. No - it’s a sh*tshow (and I don't use these kinds of words oftern)! I can’t even comprehend how this company is still in business - mind boggling. I URGE INSURANCE COMPANIES TO RECONSIDER THEIR POSITION WITH THEM AS IT IS CAUSING A LOT OF INCONVENIENCE FOR US AS CLIENTS.