FARBER COACHWORKS TOKAI Bad Service

What a worst service I received from Farber. Yesterday I dropped of my car to be fixed rear door dent and specifically told the lady to leave the certain(front) dent and not fix due to high access. In the afternoon I get messages from the insurance that they approved two quatations. I called this morning to find out from them(Farber) what is going on, the same lady that I spoke to was very rude saying that I'm lying I never said anything even though I made it clear to her not to fix that dent. Yesterday I even asked her about what about the spare wheels and other equipment at the back of the car because they usually write what I left and she told me it's fine they will take pictures and send me that as proof before they start working in the car of which that didn't make any sense and they never sent anything. I have asked for her manager and she told me it is not available even though she told me that she spoke to the manager.

I'm very disappointed with the service I'm getting especially I mentioned to her what should be done.