1 reviews | Active since Jul 2022
Faber Coach Works - Paarl
My insurance claim was authorized on the 23rd of May. I waited for a week and a half for my parts and was told to bring my vehicle in on the 01st of June. On arrival at Faber Coach Works the morning of (and having to take a days leave) they told me not all parts had arrived. I had to leave with my car and head back home.
On the 01st of July my vehicle was picked up to be taken in for repairs. An ENTIRE MONTH waiting on parts.
07th July: Vehicle being attended in primer 08th July: Vehicle being attended in prep for paint 11th July: Vehicle being attended in assembly 13th July: Vehicle being attended in paint 14th July: Vehicle is being attended 18th July: Vehicle is being attended in assembly 20th July: Vehicle is being attended in assembly 21 July: Provisionally collection date is 22 July 22 July: No collection, collection date moved to Monday 25 July 22 July: Quality Control 22 July: Vehicle failed quality control. Paint, gloss and central locking all incorrect
This is by far the WORST service I have ever experienced in my life, and it is shocking that after TWO MONTHS, all that has been done is a bumper and a windscreen. If you can avoid taking your vehicle to this workshop, do it.
I will most likely be sitting without my car for another month, with no ETA provided, no alternative solutions, or any way forward.
Thank you for bringing this to our attention.
We truly apologize for your unpleasant experience with us.
This matter has been escalated to our executive team whom shall be in contact with you.
Farber Coachworks
Thank you for bringing this to our attention.
We truly apologize for your unpleasant experience with us.
This matter has been escalated to our executive team whom shall be in contact with you.
Farber Coachworks
26 July: Received a call to collect by vehicle @ 5PM
27 July: Went for collection, paint was not the same as vehicle colour. Was told if you look at it from different angles it matches. Did not book the car out.
28 July: Received a call saying they have added another pearl paint layer and it now looks much better
29 July: Assessor was on site and approved the new paint work. I was called and informed to collect my vehicle.
I waited almost 3 months for this job to be complete, and when stating I am unable to collect in the week again (as I already have been on leave twice for this vehicle, and on both instances car was not ready for collection) I am told they cannot deliver it, and they cannot stay open later for me to collect and they also cannot let me fetch it on a Saturday.
I had to wait 3 months for my vehicle, and they cannot even give me 30/40 mins back.
This has been the worst and I am just glad its will be over soon and I will never have to see the building again.
26 July: Received a call to collect by vehicle @ 5PM
27 July: Went for collection, paint was not the same as vehicle colour. Was told if you look at it from different angles it matches. Did not book the car out.
28 July: Received a call saying they have added another pearl paint layer and it now looks much better
29 July: Assessor was on site and approved the new paint work. I was called and informed to collect my vehicle.
I waited almost 3 months for this job to be complete, and when stating I am unable to collect in the week again (as I already have been on leave twice for this vehicle, and on both instances car was not ready for collection) I am told they cannot deliver it, and they cannot stay open later for me to collect and they also cannot let me fetch it on a Saturday.
I had to wait 3 months for my vehicle, and they cannot even give me 30/40 mins back.
This has been the worst and I am just glad its will be over soon and I will never have to see the building again.
This has been escalated to the branch manager, Britz Niemand, who has been in contact with you to resolve the complaint.
We apologise for the inconvenience caused.
Farber Coachworks
This has been escalated to the branch manager, Britz Niemand, who has been in contact with you to resolve the complaint.
We apologise for the inconvenience caused.
Farber Coachworks