EXTREMELY UNHAPPY WITH FARBER COACHWORKS TOKAI

have a complaint about Farber Coachworks in Tokai and their member number is ***.

My car was involved in a minor accident on the 24the July 2023. The radiator was damaged and the car had a lick and MiWay advised me not to drive the car and it was towed. The car was then taken to Farber Coachworks on the 27 July 2023 for repairs. They told me it would take 10 to 15 working days for the car to be repaired, today is the 18th day. I was told that Huninecia would be the one helping me with all my queries and updating me on the progress of the repair. She told me last week that my car would be ready yesterday. After 3pm yesterday I called her because I waited whole day to get a call from her but she never calls.....I always have to be the one calling her and when I message her, she ignores my mesages(whatsup). She then tells me yesterday that they are waiting for MiWay to authorise a request from them to ORDER a radiator.....I asked her why are they only asking now to order a radiator when this was the main thing that was damaged in my car. After a whole month they are still wanting to order parts. Why is this not done yet? She told me the car is in the paint department but clearly it wasn;t because after a whole month, they are still waiting to order parts. I called MiWay and MiWay said they have approved the radiator already in the last request that they sent on the 10 August but Hubenicia is saying no it was not on the list of items to be approved.

I am not happy with the service I get from Farber. They are taking their time even though I have pleaded with Hubenicia explaining to her that I am speni=ding +/- R250 every dau on Uber to get my kids to and from school and for me to get to work. They clearly couldn't be bothered by this because they haven't even ordered the parts after this long while I am suffering financially.

They do have courtesy vehicle and at this point I feel they should give me a courtesy vehicle to use while they take their precious time in fixing my car.

I have read reviews about Farber Coachworks and this is the kind of service or non service they are proving to customers.

I have been so patient with them but for them to say they must still order parts when they told me I will get my car on 22/08/2023 is totally wrong and unprofessional.

Please help me get my car and a courtesy vehicle in the meantime. I just came back from maternity leave and I don't have this money that I am having to spend on Uber. I am incurring debt just to take my children to school and to get to work.