Extremely Disappointing Experience with Faber Coach Works Somerset West

I had a very poor experience with Faber Coach Works Somerset West.

Firstly, the quotation process took over a week to be issued. This only happened after multiple complaints from my side and even posting a HelloPeter review. Despite this delay and poor service, my insurance still insisted that I use this panel beater due to their “approved” status.

When I eventually received my vehicle after repairs, the boot was not properly aligned with the rest of the body panels. I had to point this out and return the vehicle for correction.

In addition, while the blind spot monitoring sensor had been affected by the accident, it was not properly repaired or resolved as part of the process. Due to their incompetence, the repair of this sensor has now been delayed again, and I am required to restart the claims process.

Their customer service is also very poor. They notified me via WhatsApp that the claim for the required part had been rejected. They were aware that the rejection was due to no supporting images being submitted, as they forwarded the rejection notice to me, yet they still left me to deal with and resolve the issue myself. This is unacceptable.

Overall, the workmanship and service were below standard, and the process has been unnecessarily frustrating and time-consuming. I would not recommend using this panel beater.