Disappointing Service and Lack of Communication

I was instructed by my insurance to obtain a quotation from Faber Coachworks, and after seeing how highly they were recommended in local Facebook community groups, I felt confident proceeding.

Unfortunately, my experience has been extremely disappointing.

It has now been 4 business days and I still have not received a quotation. After 2 days, I followed up and was told someone would get back to me — however, I have received no call or email since. When attempting to contact their head office, the phone simply rings with no answer at all.

If a basic quotation for a bumper and light replacement cannot be provided within a reasonable timeframe, it raises serious concerns about how long the actual repair process would take.

Due to the lack of communication and urgency, I will now have to begin the process with my insurance to have an alternative repair centre selected, which further delays matters on my side.

Very disappointing experience thus far.