LH
Lyle H

1 reviews | Active since Jul 2012

18 Mar 2026, 08:02

Bad workmanship and bad customer service.

Auto magic assigned Farber Coachworks Somerset West as the repairers to my vehicle after an insurance claim. After a couple of weeks. I was told to collect the car as they were done....

Immediately as I see my car, in plain sight, I can see there's paint flaked off where they 'repaired' the vehicle. So, there was no internal inspection on the repair work... They had not ordered the badge that was on my door either. So the manager promises that when the badge arrives, they will call me to come in and they will repair their shoddy work and put the badge on.

That was over a month ago, I've never heard a word back from them, after sending multiple messages which were ignored by Wakita and Paul. I called The manager Paul, who tells me he saw my messages, but figured someone else would reply to me.

My badge was never ordered, and they never intended on fixing their sub par repair work.

I would attach pics if I could.

Be wary of them.

0
Replies (2)
Farber Coachworks
Farber Coachworks's reply18 Mar 2026, 08:08
Official
Good Day Lyle,
Thank you for bringing this to our attention.
We truly apologize for your unpleasant experience with us.
This matter will be escalated to our executive team to have this resolved.
Kindest Regards,Farber Coachworks 

LH
Lyle H's update06 Apr 2026, 22:00
Reviewer Update
@farberCoachWorks, is this an automated corporate response? To date, I have not heard a word back from Anybody at Farber. Really pathetic service from your company.