BAD BAD SERVICE AND CUSTOMER CARE!!!!

I strongly advise that you DO NOT allow FARBER COACHWORKS TOKAI to do any repairs on your vehicle.

There was a lack of communication and professionalism that I experienced throughout the time that my car was there. The repairs on my car that should have taken less than 2 weeks (I checked this with another repair company) has taken more than 5 MONTHS! On each occasion that Farber claimed that my car was ready for collection, new issues were raised. And when I questioned these issues, I was verbally and emotionally abused by the manager at Farber. He completely disregarded my queries and has no professional etiquette at all! Furthermore, in light of the current pandemic, the manager failed to wear a mask each time I visited the workshop. And when I asked him to please put his mask on he simply ignored my request, and to my understanding, this is a ******** offence as it is compulsory to wear a mask in public areas.

To this day my car has still not been completed properly!

I WILL NOT ACCEPT THIS POOR SERVICE! As it is my right as a customer to fair value, good quality and accountability by suppliers !!!