Appalling service and client relations

Terrible service and communication. My vehicle went to Faber Coachworks Paarl for a bumper repair on 5 July 2023 The bumper they fixed got damaged during the repair process, sat in their workshop for 2 weeks and no one noticed it. I collected the vehicle on the 31st of July 2023. Charlene at the Paarl branch was very helpful, as she was the one who arranged with the Somerset branch so do the repair. Faber Coachworks Somerset was tasked with the replacement of said bumper the 1st week in September, I dropped the vehicle off on 6 September 2023. I relocated to Somerset end of August

I collected my vehicle on the 10th of October to conduct some business in Capetown, up until this point I have not heard from Faber Somerset about the bumper being at their workshop. Cimonè, is not getting back to me or replying to any of the WhatsApp messages

I also left a message for Paul the manager who never even bothered to reply, this message was sent on the 11th of October

While my vehicle was collecting dust at the workshop some personal items were taken from the vehicle. (yes I know I am not supposed to leave it in the vehicle) but it was given to the service advisor who handled my claim. She has since left Faber and joined another company, I however ran into her and she assured me that my items left with her were put in the safe. These items were put back in the vehicle and then went missing.

Collectively my vehicle has been in their workshop for about 2 months, for a job that should only take about 10 days, excluding the time I had it in my possession It also had a flat tyre when I went to pick it up. The least you can do is top it up with some air, so it does not damage the rim Needless to say, I am not a big fan of Faber Coachworks, and it is not my responsibility as a client to phone for an update. After 2 months of no communication, the matter has now been escalated to management, as they have still not procured the bumper, cause it seems that no one wants to take responsibility for the damage. The repair is still under warranty and should be sorted out asap.