Appalling service
<p>My car had extremely minor damage, and they held onto it for over 2 weeks. They provided a website for me to check the status with my phone number but it didn't work. They call me on Friday to tell me my car is going into Quality checks and should be ready no later than Monday, then I call on Tuesday to find out the status (NO update from Farber) and they tell me its only going in for Quality checks on Tuesday. When you drop off your car, they don't offer you any coffee or water or anything else to drink, they have a TV on the wall but its not turned on. They don't have any magazines or anything to read. This is by far the worst service I have ever experienced in my entire life.</p>
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Replies (3)0
Replies (3)
Farber Coachworks's replyOfficial
07 Sept 2022, 08:00 Good Day,
Please excuse our delayed response.
We sincerely apologize for your unpleasant experience with us.
Farber Coachworks
Please excuse our delayed response.
We sincerely apologize for your unpleasant experience with us.
Farber Coachworks
Farber Coachworks's reply07 Sept 2022, 08:00
Official
Good Day,
Please excuse our delayed response.
We sincerely apologize for your unpleasant experience with us.
Farber Coachworks
Please excuse our delayed response.
We sincerely apologize for your unpleasant experience with us.
Farber Coachworks
's updateReviewer Update
07 Sept 2022, 08:24Congratulations, you have just proved my point about how appalling your service is that you take more than 5 years and 2 months to reply.
's update07 Sept 2022, 08:24
Reviewer Update
Congratulations, you have just proved my point about how appalling your service is that you take more than 5 years and 2 months to reply.
Farber Coachworks's replyOfficial
07 Sept 2022, 08:37Good Day,
We have recently acquired access to our Hello Peter and have the ability to respond to the previous reviews.
Since your vehicle was repaired at our Epping branch, the branch has been relocated to Montague Drive in Montague Gardens and there has been a change in management.
However, we do sincerely apologise for your experience at the branch.
Farber Coachworks
We have recently acquired access to our Hello Peter and have the ability to respond to the previous reviews.
Since your vehicle was repaired at our Epping branch, the branch has been relocated to Montague Drive in Montague Gardens and there has been a change in management.
However, we do sincerely apologise for your experience at the branch.
Farber Coachworks
Farber Coachworks's reply07 Sept 2022, 08:37
Official
Good Day,
We have recently acquired access to our Hello Peter and have the ability to respond to the previous reviews.
Since your vehicle was repaired at our Epping branch, the branch has been relocated to Montague Drive in Montague Gardens and there has been a change in management.
However, we do sincerely apologise for your experience at the branch.
Farber Coachworks
We have recently acquired access to our Hello Peter and have the ability to respond to the previous reviews.
Since your vehicle was repaired at our Epping branch, the branch has been relocated to Montague Drive in Montague Gardens and there has been a change in management.
However, we do sincerely apologise for your experience at the branch.
Farber Coachworks