Unhappy patient

The staff is noisy, rude and lack empathy. During shift change they take their time and start their shift after an hour. I was rushed to casualty this morning around 5am only to be examined by one of the rude nurses at Gynae department only after 8am and the worse part was when I met the doctor after 11 am only to tell me that I have fibroids and he just disappeared, while the reason for my visit was that I was as in pain and I was bleeding. I would have appreciated if he explained to me what was the cause and what are the precautions. When I realised that he just went off and didn’t even write anything on my maternity case record, I asked for a copy of the scan or the medical records on their end the nurse refused. It is very painful and disappointing that we don’t get the treatment we deserve. Their job is to serve but they behave like they’re doing us a favour.