Almost 6 month delay in replacement filter
After returning a dysfunctional fish tank filter and being promised a new item, the waiting period of the said item is still highly disappointing.
I am rather disappointed and disillusioned that the best response I have had thus far is that the ETA is sometime in June/ July ( owing to supplier delays of the said product from Family Pet Centre ).
Waiting for a product replacement for a period of 6 months is highly frustrating.
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Replies (1)'s updateReviewer Update
25 Oct 2022, 23:36 Painstakingly Long Customer Refund Process It has been quite disconcerting that the communication from Family Pet Centre ( Fourways) has been quite inconsistent, since our correspondence regarding a defective filter queried several months ago.After being told that a replacement item will be provided in due course (some 9/10 months ago), I was disappointed to hear that the said item is no longer being supp**** by their supply agent. To add insult to injury, a replacement filter ( not the same product) was suggested after almost a year, with the follow-up feedback that I should pay in the balance since the said filter is priced higher than the one I had purchased. As a clincher, the alleged "refund" was not really a cash refund, but rather a credit to a store account. ( at the same store I experienced a lack of success in acquiring a working version of the filter that was advertised / sold in store) I find this highly frustrating, since I don't see why the policy is so inflexible that other Family Pet Centre branches can't be utilised for a store refund usage ( let alone a cash refund, given the customer ordeal pending way over 10/11 months without resolution). Nonetheless, given the long drawn waiting period I have had to endure as a customer, I am just anxious to bring this painstaking process to a close. Disillusioned customer
's update25 Oct 2022, 23:36
Reviewer Update
Painstakingly Long Customer Refund Process It has been quite disconcerting that the communication from Family Pet Centre ( Fourways) has been quite inconsistent, since our correspondence regarding a defective filter queried several months ago.After being told that a replacement item will be provided in due course (some 9/10 months ago), I was disappointed to hear that the said item is no longer being supp**** by their supply agent. To add insult to injury, a replacement filter ( not the same product) was suggested after almost a year, with the follow-up feedback that I should pay in the balance since the said filter is priced higher than the one I had purchased. As a clincher, the alleged "refund" was not really a cash refund, but rather a credit to a store account. ( at the same store I experienced a lack of success in acquiring a working version of the filter that was advertised / sold in store) I find this highly frustrating, since I don't see why the policy is so inflexible that other Family Pet Centre branches can't be utilised for a store refund usage ( let alone a cash refund, given the customer ordeal pending way over 10/11 months without resolution). Nonetheless, given the long drawn waiting period I have had to endure as a customer, I am just anxious to bring this painstaking process to a close. Disillusioned customer