Incorrect Installation of Gas Fireplace

Worse customer service I have received in my life ! Part 1

Family Fires installs a gas fireplace at our house while we busy building, unfortunately for my family we move into our house October 2015, we assumed the fireplace works and did not bother on switching it on to test! Come winter the fireplace is not working , my husband says we need to buy a remote for the fireplace 2function, I eventually manage 2 obtain the remote only to be told by another supplier who deals with the same gas product product as Family Fires that the fire place was not installed properly, its been a back &forth 2get Family Fires 2come & ratify the matter (everytime there is story from a bakkie breaking down for a whole two months? really my intelligence been insulted here !) , according 2them they did everything correct, but thats the case ,why is my fireplace domain &not switching on!

I wonder why my query is not been resolved all this time , Perhaps I am been undermined cz I am a black female and this is a white company, which mind you has been paid for their services & product in full, this is the after sales service i get I them! i would not recommend them to anyone.

DO NOT USE FAMILY FIRES FOR INSTALLATION OF GAS FIREPLACES!!