Get everything Deon and Reece say in writing

We ordered a braai on 2 June 2017, we were told it would take 10 working days, Deon advised that he would try and push it for sooner. We had told them we were planning an event on 1 July 2017, well, 10 working days turned into months, we called, I emailed Deon, he does not even say 'sorry' or 'go away' he just doesn't bother answering. I called in one day and Reece answered, he knew very well who I was and why I was calling 'his response, what can I do for you?' they delivered the braai (shell only), then the grids, which were the wrong size, it was delivered in 'instalments', if it wasn't for Shawn (new employee) I am not sure we would have received our braai in its totality at all. Deon was quick to put our cash in his back pocket, and that was the end of any efficiency from Family Fires. What should have been an exciting occasion, turned into a dreadful occasion. Never again will we do business with Family Fires