Company demands payment before visit

Family fires were called to repair a vent free gas fireplace.<br> Rees arrived only after proof of R1200 in the account.<br> He could not repair on premises and took equipment away.<br> I was then told that it was *******, despite it being a standard authorised product from Jetmaster.<br> I was told that for R15 000 it could be converted. This was after at least 10 calls with no response.<br> Finally after numerous additional calls to return product without repair, it was delivered.<br> The remote which went with the unit was not returned.<br> It took numerous calls having to endure negative comments before remote was returned.<br> The unit was returned with broken ceramic struts. It was perfect when it was collected.<br> I suggested a refund of deposit but this was laughed off by Deon. He said he would talk to staff.<br> I have emailed but have no response about the broken unit which was their fault.