Very bad service

My daughter enrolled for her Fet studies in hospitality and completed her level 4 studies in 2011. She wants to further her studies and require a certified ccopy of the original of which she is still waiting after leaving 7years ago. I've liaised with Chrystal and Genevieve on numerous occasions with no positive feedback. There after sales service sucks. Conclusion, Colleges interested in getting the money and thereafter just dnt care. Students should be careful where and with who they enroll. Student was: Tougheedah Brene