Misleading information on their website.

On Sunday, 10 March 2024 I made a booking for the False Bay Inn Hotel, Strand, Western Cape through Agoda. In the booking confirmation Agoda stated that NO monies will be taken from my credit card and I must pay the property myself. A few minutes later an amount went off my credit card - Paybridge Accomodation - the name nowhere mentioned throughout the booking process. I immediately mailed Agoda to question the amount and beneficiary and phoned the False Bay Inn Hotel - the confirmed my booking but denied that they took any monies from my ct card. While we were having the conversation they mentioned "Ocean Breeze Hotel" I said I phoned the False Bay Inn Hotel?? They confirmed that the hotel had TWO different names?? They further confirmed that they did not have an airport shuttle service as advertised on their web site! ... I became very suspicious as they even had different photos for the "two" Hotels on the web! I send a mail to Agoda to cancel my booking as THIS hotel and the fact that somebody was taking money from my account was very unsettling! I DID NOT CANCEL BECAUSE I HAD NOTHING BETTER TO DO WITH MY TIME! I logged a ***** case with my Bank the same evening and they immediately cancelled my credit card because of the suspicious activity. On the Monday I phoned Agoda and had to give my last 4 digits of my ct card before they would transfer my call to the operator?? I send another mail!! The following week Agoda phoned me from Hong Kong .. they said I chose the non refundable deposit option when making the booking and when I said that PAYBRIDGE ACCOMODATION was nowhere mentioned in the booking process they said they will notify their IT department!! A saw a layer who contacted the FALSE BAY INN / OCEAN BREEZE HOTEL and the Reservation Manager by the name of PROSPER confirmed that he now had the amount that was taken by Paybridge Accommodation but refuses to refund the client as I logged a ***** case. I personally do not think that my ***** case has got anything to do with him!! He has got my money and must refund me because the booking was misleading/suspicious from the start! The Bank did not refund me and also advised me not to cancel the ***** case as they often see that the client then never sees their money again! They are still busy with their investigation. With this review I hope that other people who considers the FALSE BAY INN / OCEAN BREEZE HOTEL ??? will reconsider as you cannot trust them!