Pathetic service from False Bay Appliances and Airconditioning, Somerset West

Before the lockdown I bought a door for my Defy Auto**** Washing Machine from False Bay Appliances and Airconditioning, Somerset West. There was a problem with the door in that it would open during a washing cycle, covering the floor with water. I got by for a while during lockdown by placing a table against the door. About 10 days ago I spoke to Johnny about the problem, and he advised that the machine be picked up. I asked why an inspection of the problem would not do, but he said that they don’t work on site, and he assured me that the problem could be dealt with in a day or two. The machine was picked up on Monday 24 August. When virtually a week had gone by without hearing anything from Johnny, I telephoned on Friday morning 28 August, and left a message for him to please phone me. I have not had any response since. Surely this is the epitome of pathetic service, and amounts to pure disregard for a client. It is now the 8th day that I’ve been without the machine despite Johnny’s assurances.