Fallen Heroes Tattoos - my terrible experience

What I asked for and what I ended up with were two different tattoos (unfortunately unable to attach the photos on the new Hellopeter site but mail me for it at ********** Fallen Heroes offered to pay for my laser removal to have the tattoo removed and apologised, but due to having had a keloid before, I am afraid of going the laser removal route. Think long and hard before you get a tattoo at Fallen Heroes - this was a very simple tattoo to get right. The sizing is wrong, even though I told Nicole (the artist) that she should increase it but she maintained it was the right size (I trusted the artist). The shading was not done correctly. Thys (I think he is the owner) apologised as he said Nicole was only good at line work and should have not done shading work and had been reprimanded for this before. Why I ask, does this happen again then? As a result the fullness and abstract style of the rose was lost and I am left with a permanent marking on my shoulder / collar bone (such a visible area!) that I really don't like! Heart-broken. I wrote a review on their Facebook page and in turn received a response there that I was lying, and several staff members used laughing emoticons as a response on my review post. Not an experience I would wish upon anyone. Tattoos are sacred and pretty permanent. Establishments like Fallen Heroes should treat them as such.