NM
Nicola M
1 reviews | Active since Aug 2018
31 Aug 2018, 16:33
Terrible. No refund
Terrible. Make 100% sure you actually want the product. The assistant guilt tripped me into buying a pair of glasses I really do not want. I went back after 4 days to get my money back but you can only choose another pair on the spot. No money back. I do not want any other pair. Now I have another pair of glasses I do not want that I will never wait. R400 wasted.
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Falco Milano's replyOfficial
26 Feb 2025, 10:23Dear Nicola M,We apologize for the negative experience you had with your purchase and the refund policy. It's concerning to hear that you felt pressured into your decision, and we completely understand your frustration regarding the inability to receive a refund.Your feedback is valuable, and we want to learn from this situation to improve our services. Please reach out to us directly at ***, and we will do our best to assist you with your concerns and discuss possible solutions. Thank you for bringing this to our attention
Falco Milano's reply26 Feb 2025, 10:23
Official
Dear Nicola M,We apologize for the negative experience you had with your purchase and the refund policy. It's concerning to hear that you felt pressured into your decision, and we completely understand your frustration regarding the inability to receive a refund.Your feedback is valuable, and we want to learn from this situation to improve our services. Please reach out to us directly at ***, and we will do our best to assist you with your concerns and discuss possible solutions. Thank you for bringing this to our attention