Pathetic aftercare service, Poor quality products!!

So ive been a loyal supporter of this brand since i discovered them a few years ago at a vending shop in the middle of canal walk century city. I have bought countless pairs of sunglasses and specs for myself and family members etc. However i am extremely disappointed in the way that i am being dealt with at the moment. So for the first time my sunglasses arm broke and i decided to take it to the branch in access park i have never been here before as i always just make my purchases in canal walk, nevertheless On the 29th January 2022 i took the sunglasses in and in the same time was looking to get a new frame for my specs so i booked my sunglasses in for the repair and then said i will do my specs when i collect my sunglasses as they wanted me to bring my current pair in as well. The guy that helped me was quite friendly jordan or something like that he said 7 working days. I returned on the 12th of Feb 2022 to first of all they could not find my sunglasses even with me giving the my repair slip they had to look around and scratch in draws and eventually found it exactly like i left it. The guy that helped me before was off sick and now i had 2 different guys helping me. Nevertheless i did my specs after spending almost R2000 they promised me that they will sort my sunglasses out within the same day and call me when its done they never did. I called in on the 14th feb 2022 and jordan was in again and said he will sort it out and it will be done on friday 18th feb 2022. I called today 26 feb 2022 just to get a stinking attitude telling me i am not priority and theres nothing they can do i mean this is disgusting after i am still spending my hard earned cash in this shop! The specs that cost me nearly R2k is such bad workmanship the ***** on the left arm is coming out on its own and i havent even had it for a full month! I am absolutely disgusted and disappointed in this unprofessionalism and just bad customer service i will never ever recommend this brand to any of my friends and family and i will never ever spend my money here again if this is the way they treat there customers once you come back for repairs you not priority but when you making a purchase you are top priority. Dont think about today but think about continous loyal customers coming back tomorrow, next month, next year and years to come!!