RM
Rofhiwa M
1 reviews | Active since Aug 2018
08 Dec 2021, 20:04
Paid but haven't received glasses
Disappointed in your Fourways branch. Bought some spectacles and tried to pay via Snapscan. The transaction went through on my end, but the branch says they didn't get the money. Came back the next day with proof that the payment went through on my end, the branch still insists they didn't get the money. They said they'd get the manager to call me, no such thing has happened.
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Falco Milano's replyOfficial
26 Feb 2025, 10:19Dear Rofhiwa M,
We sincerely apologize for the issues you've encountered with your order at our Fourways branch. It’s concerning to hear about the payment confusion and lack of follow-up from our team. This is not the standard of service we aim to provide.
Please reach out to us directly at *** so we can investigate this matter further and ensure you receive the glasses you paid for. Your experience is important to us, and we appreciate your feedback as it helps us improve our service. Thank you for your patience, and we look forward to resolving this issue for you.
Falco Milano's reply26 Feb 2025, 10:19
Official
Dear Rofhiwa M,
We sincerely apologize for the issues you've encountered with your order at our Fourways branch. It’s concerning to hear about the payment confusion and lack of follow-up from our team. This is not the standard of service we aim to provide.
Please reach out to us directly at *** so we can investigate this matter further and ensure you receive the glasses you paid for. Your experience is important to us, and we appreciate your feedback as it helps us improve our service. Thank you for your patience, and we look forward to resolving this issue for you.