sM
sharon M
1 reviews | Active since Dec 2017
20 May 2019, 14:39
Misleading customers for sales
Terrible experience from the sales consultant who told me that the Eyewear that I just bought are not 75% off meanwhile when I arrived I was vocal about the fact that I want polarized sunglasses that are on 75% off. Later I contacted her, she then told me about the 50% polarized sunglasses. However when I got there she never mentioned it, only 60% and 75%. I know nothing about the 50% only on the phone when had to enquire about the special.
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Falco Milano's replyOfficial
26 Feb 2025, 10:31Dear Sharon M,We sincerely apologize for the misleading information you received regarding our discounts and the sunglasses you were interested in. It’s unacceptable that you had a frustrating experience with our sales consultant, and we understand how important clear communication is when making a purchase.We appreciate your feedback, as it helps us improve our service. Please reach out to us directly at *** so we can address your concerns and ensure you have a better experience in the future. Thank you for bringing this to our attention, and we hope to resolve this matter for you
Falco Milano's reply26 Feb 2025, 10:31
Official
Dear Sharon M,We sincerely apologize for the misleading information you received regarding our discounts and the sunglasses you were interested in. It’s unacceptable that you had a frustrating experience with our sales consultant, and we understand how important clear communication is when making a purchase.We appreciate your feedback, as it helps us improve our service. Please reach out to us directly at *** so we can address your concerns and ensure you have a better experience in the future. Thank you for bringing this to our attention, and we hope to resolve this matter for you