SK
Shelton K

1 reviews | Active since Feb 2013

08 Dec 2021, 16:20

Inferior quality frames with no comeback. Money down the drain!

I purchased sunglasses priced at R1280 and discounted a few months ago. I wore them only twice as I was still using my current pair. They were in the original box and pristine. When I came to take them out to use the top part of the frame was cracked open. This was clearly a defect as they are basically new, boxed and not mis-handled. When I took them back to the kiosk in Canal Walk, all they were prepared to do was discount me another pair BUT refused to exchange these. I do NOT recommend them and do not trust the quality of their sunglasses if they can break after very little use and then they disregard you as a customer. Better to buy a reputable brand from a reputable store.

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Replies (1)
Falco Milano
Falco Milano's reply26 Feb 2025, 10:20
Official
Dear Shelton K,We sincerely apologize for the experience you've had with your sunglasses and the service at our Canal Walk kiosk. It’s disappointing to hear about the defect in the frame and the handling of your concerns. Your feedback is vital, and we take product quality and customer satisfaction seriously.We would like to make this right for you. Please reach out to us directly at *** so we can discuss your situation further and find a suitable resolution. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our service.