horrible service, big bucks!!!!!

Sent my bf sunglasses in after the earpiece broke off, paid to have it fixed, came back and was not fixed decently. Bought sunglasses as a gift for him for christmas, went to them and they exchanged it for me and said i can come back if anything is wrong, frame was a bit to big for my bf face, went back and chose something for myself as there was nothing he liked and nothing that suited his face, took my sunglasses and nosebud fell of the same day, i contacted them and they said they will order me a pair similar to what my bf had previously, i waited 3 days for someone to return my call after leaving numerous messages, drove back to somerset mall for feedback and was told they can not order it for me after i was told that it would arrive "in next week", still not a word from them, service i received compared to the price I paid, i'm disappointed!!!!!