BD
Bernadine D
1 reviews | Active since Aug 2014
14 Oct 2019, 13:14
Feeling ignored
I communicated with Falco Milano abour sunglasses arm which snapped off. They didn't even acknowledge that they'd received my email. I posted a review on Hello Peter, no response. Very disappointed.
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Falco Milano's replyOfficial
26 Feb 2025, 10:35Dear Bernadine D,We are deeply sorry to hear that your concerns regarding the broken sunglasses arm were not addressed, and it's unacceptable that you felt ignored in your attempts to reach out to us. Your experience is important, and we apologize for the lack of response.Please contact us directly at *** so we can investigate this matter and provide you with the assistance you deserve. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve your concerns
Best regards,
Falco Milano's reply26 Feb 2025, 10:35
Official
Dear Bernadine D,We are deeply sorry to hear that your concerns regarding the broken sunglasses arm were not addressed, and it's unacceptable that you felt ignored in your attempts to reach out to us. Your experience is important, and we apologize for the lack of response.Please contact us directly at *** so we can investigate this matter and provide you with the assistance you deserve. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve your concerns
Best regards,