JV
Jorina V
1 reviews | Active since Mar 2022
09 Mar 2022, 08:03
Falco Milano worst ever Service
The worst ever service i have ever received. From wrong script measurements on me and my husbands multufocal glasses. Bad bad quality glasses. No feedback or communication or updating of progress on re doing of the multifocals. Worst worst ever service. Hope management will be happy with such service being given to themselves or family. The coating on the glasses is of the worst quality. Messing with someones eyes by messing up their glasses is cruel. All management staff poor service. Staff at Menlyn was great. No apologies can rectify this wrong doing.
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Jorina V's updateReviewer Update
09 Mar 2022, 08:07I voiced our concerns with no feedback or follow up. In the mean time my one lens fell out of tge frame for now aparent reason and the one magnet holding the sunglass part fell out.
JV
Jorina V's update09 Mar 2022, 08:07
Reviewer Update
I voiced our concerns with no feedback or follow up. In the mean time my one lens fell out of tge frame for now aparent reason and the one magnet holding the sunglass part fell out.
Falco Milano's replyOfficial
26 Feb 2025, 10:12Dear Jorina V,We sincerely apologize for the negative experience you and your husband have had with our service and the quality of your multifocal glasses. Your feedback is extremely concerning, and we take these matters very seriously. It is unacceptable that you did not receive the communication and support you deserved, and we understand how frustrating this situation must be.We would like the chance to address your concerns and find a resolution. Please contact us directly at *** so we can look into this matter further and ensure you receive the service you were promised. Thank you for bringing this to our attention, and we appreciate your patience as we work towards making it right.
Falco Milano's reply26 Feb 2025, 10:12
Official
Dear Jorina V,We sincerely apologize for the negative experience you and your husband have had with our service and the quality of your multifocal glasses. Your feedback is extremely concerning, and we take these matters very seriously. It is unacceptable that you did not receive the communication and support you deserved, and we understand how frustrating this situation must be.We would like the chance to address your concerns and find a resolution. Please contact us directly at *** so we can look into this matter further and ensure you receive the service you were promised. Thank you for bringing this to our attention, and we appreciate your patience as we work towards making it right.